Return Policy
If you're not completely satisfied with your purchase, you can return it within 15 days for a refund (minus initial shipping costs). Items must be in their original, unused condition with tags and packaging intact. Please keep your receipt or proof of purchase.
To start a return, contact us at hello@dosecoffee.ca. Items sent back without prior approval won’t be accepted. Return shipping costs are the customer’s responsibility, though we can provide a shipping label, with the cost deducted from your refund. We ask that you pack the item securely to avoid damage in transit.
Certain items, such as perishable goods (like coffee), custom items, gift cards, and sale items, cannot be returned. If the item is damaged, defective, or incorrect, please contact us right away.
For exchanges, please return the original item and place a new order. Once we receive and inspect your return, we’ll process the refund to your original payment method. Please allow time for your bank or credit card provider to complete the refund.