Return Policy

If you're not completely satisfied with your purchase, you can return it within 15 days for a refund (minus initial shipping costs). Items must be in their original, unused condition with tags and packaging intact. Please keep your receipt or proof of purchase.
To start a return, contact us at hello@dosecoffee.ca. Items sent back without prior approval won’t be accepted. Return shipping costs are the customer’s responsibility, though we can provide a shipping label, with the cost deducted from your refund. We ask that you pack the item securely to avoid damage in transit.
Certain items, such as perishable goods (like coffee), custom items, gift cards, and sale items, cannot be returned. If the item is damaged, defective, or incorrect, please contact us right away.
For exchanges, please return the original item and place a new order. Once we receive and inspect your return, we’ll process the refund to your original payment method. Please allow time for your bank or credit card provider to complete the refund.

Privacy Policy

This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase on dosecoffee.ca ("the Site").
Information We Collect: We collect information to process orders and improve your experience:
Device Information: Includes browser type, IP address, time zone, cookies, and browsing activity. This helps us load the Site correctly and analyze usage for improvements.
Order Information: Includes your name, billing and shipping address, payment details, email, and phone number. This is used to fulfill orders, process payments, and communicate with you.
How We Use Your Information: We use your personal information to provide products and services, process payments and ship orders, send updates on new products, services, and promotions, and to analyze site usage and improve your experience.
Sharing Your Information: We share your information with trusted service providers, such as Shopify, to process orders and payments. We may also share information to comply with legal requests or protect our rights.
Cookies: We use cookies to enhance your experience on our Site. Cookies remember your preferences and help with navigation. You can manage cookies through your browser settings, but blocking cookies may affect your experience.
Behavioral Advertising: We may use your information to show targeted ads. For example, we use Google Analytics to understand customer behavior. You can opt-out of targeted advertising by visiting the following links: Facebook opt-out, Google opt-out, and Bing opt-out.
For more information, visit Network Advertising Initiative.
For questions or to make a complaint, contact us at hello@dosecoffee.ca.